Return Policy

At WorkGear365, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product, please review our return policy below:

How to Initiate a Return

To return a product, please contact our Customer Service team to obtain a Return Merchandise Authorization number (RMA). Products sent back without an RMA will not be accepted. Requests for RMAs must be made within thirty (30) days of receiving the product, and all RMAs must be used within 10 days of being issued.

Conditions for Returns

  • New Condition: All returned products must be in new condition, with original packaging and manufacturer’s tags attached.
  • Custom Imprinting: Items with custom imprinting are not eligible for return.

Shipping Costs

Customers are responsible for paying the shipping costs to return items.

Restocking Fees

Depending on the manufacturer, a restocking fee may be charged for returns or exchanges.

Refunds

The initial shipping cost is nonrefundable unless:

  • The incorrect item was shipped.
  • The item was received damaged or defective.

Refunds for items returned due to buyer error, such as selecting the wrong size or changing your mind, will be issued minus any fees from the payment platform used to process the order.

Exchanges

  • Size Exchanges: Exchanges can be made for a different size of the purchased item, subject to availability.
  • Shipping Costs: Customers must cover the cost to ship the original item back to us, but we will cover the shipping cost for the exchanged item.
  • Credit Issuance: Credit will be issued upon receipt and satisfactory inspection of the returned product.

Return Requests

Customers can start a return request by logging into their account on WorkGear365.com, locating the order they wish to return, and clicking the Return Items link. Note that return requests cannot be made for orders that have already been fully or partially refunded.

Full Refunds

If there is an issue with the shipment, a backorder, or a defective or damaged product, you will receive a full refund.

Billing Credits

For billing credits due to invoicing or freight errors, please contact your Customer Service Representative within 15 days of receiving the invoice.

We appreciate your business and your understanding of our return policy. If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team.